Returns Policy

We offer a 100% Satisfaction Guarantee - If you are for any reason you aren't satisfied with your order. Please send us a contact via EMAIL with your order number, so we can look into refunding or exchanging the order. We provide a risk-free shopping experience and trust our customers.
Please note that all refunds and exchanges can only be authorized once when items has been returned to us.
If your item has arrived damaged or defective, we will provide a free exchange. An exchange will be granted after the customer has uploaded pictures and details of why the product is defective and needs to be replaced. We require all items to be returned to our warehouse at the buyers expense to receive a refund or exchange.  
All items will need to be sent to our warehouse in North America in order to received a refund or an exchange.
 (18-45 Steinway Street
,astoria NY 11105 USA)


  • Returns are valid within 45 days of receiving the product please contact us with your order number. 
  • In the above-mentioned case, we will help you to either exchange the item or refund you fully, shipping fees are NOT included.
  • *Lifetime Warranty*
    Products described as Lifetime Warranty such as Personalized No-Pull-Harness includes a lifetime warranty, if your pet tears or breaks it accidentally send us an email thru with your Order Number, your Name and a picture of the broken item and we'll replace it for FREE !

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